The Alcohol and Gaming Commission of Ontario (AGCO) has updated its regulatory framework for responsible gambling (RG) training, easing requirements for gaming and lottery operators across the province.
As of July 10, 2025, operators no longer need to obtain Registrar approval for their RG training programs, previously mandated under Standard 2.5.
This change applies to both land-based and online operators, including those in Ontario’s iGaming sector.
Shift Toward Greater Flexibility
While responsible gambling training remains mandatory, operators now have more freedom to design and update their training materials as long as they adhere to industry best practices.
The AGCO noted that training must still prepare staff to identify and respond to signs of gambling-related harm.
This means that the core goals of RG education remain intact, but without the administrative hurdle of seeking prior approval.
Streamlining Regulation for Innovation
In a bulletin explaining the change, the AGCO said the update aims to “reduce red tape, encourage innovation and maintain Ontario’s high standards for player protection.”
The revision is in line with the Commission’s outcomes-based regulatory model, which favors measurable results over rigid procedural controls.
Enforcement Actions Prompt Update
This move follows several recent enforcement actions by the AGCO, including a CA$350,000 (US$255,515) fine issued to Great Canadian Casino Resort Toronto in June.
The penalty was linked to a high-risk afterparty held on the casino floor, which revealed gaps in staff preparedness and internal reporting mechanisms—issues that RG training is intended to address.
PlaySmart Program Still Valid
Despite the changes, existing RG training programs such as PlaySmart, developed by Ontario Lottery and Gaming, continue to meet the Commission’s expectations.
Operators can choose to adopt existing frameworks or create their own, provided they ensure compliance with updated guidelines.
The AGCO emphasized that consistent standards across online, retail, and charitable gaming sectors remain a priority.
Balancing Compliance and Innovation
By eliminating the approval requirement, the AGCO aims to foster a more dynamic environment where operators can respond more quickly to emerging challenges and improve training effectiveness.
At the same time, the Commission underscores its commitment to player safety and responsible gambling awareness.